We can't wait to see you work it in all of your new favorite things. If you aren't in love with your purchase, here is what you need to know: 

- Send us an email to: cs@goshoptheshop.com within 7 business days of receiving your item(s) so we can process and approve your return. 

-AFTER receiving approval, please ship your item(s) to the following address: 

Attn: The Shop Returns

112 South Bois D'Arc

Forney, TX 75126

**Please note that any items sent back without prior approval will not be accepted as returns. 

**The cost of shipping items back for return or exchange will be the responsibility of the customer and will not be refunded. 

- In order to be eligible for a refund or exchange, items must be in original condition with tags attached. Any item(s) that has been worn, washed or had tags removed will not be considered eligible for a refund or store credit. 

-Once items approved for return or exchange have been received, our returns department will process your refund or exchange. 

- All JellyCat purchases are final sale. No exceptions.